Returns & Exchanges
At CAS Abaya, we strive for your complete satisfaction with our elegant collections. If your purchase does not meet your expectations, you may return or exchange eligible items within 14 days of delivery.
Initiate Your Request
Contact our dedicated support team via email or our online portal with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Ensure the abaya is unworn, unwashed, and in its original packaging with all luxury tags still attached to qualify for a full refund.
Ship the Item
Securely pack your item and use the provided prepaid shipping label or your preferred tracked courier to send the package back to our distribution center.
Quality Inspection & Refund
Once our team inspects the returned garment, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing